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ECI GlobalEdge (Davisware): Field Service ERP for Commercial Equipment Service

ECI GlobalEdge (Davisware) at a glance
VendorECI Software Solutions (Davisware product family)
HeadquartersWestlake, Texas, USA (vendor); Davisware origin: Illinois, USA
OwnershipPrivate equity: Leonard Green & Partners and funds advised by Apax Partners (co-control since early 2025); Davisware acquired by ECI in April 2025
DeploymentCloud / hosted
Target marketCommercial equipment service contractors (SMB to mid-market, North America)
IndustriesCommercial food equipment, petroleum equipment, commercial HVAC/R, overhead garage doors, mechanical and air compressor service
PricingNot published; quote-based
Websiteecisolutions.com/products/globaledge

What GlobalEdge is

GlobalEdge is a field service ERP sold by ECI Software Solutions under its Davisware product family. The target is narrow: companies that keep commercial equipment running, from commercial food equipment and petroleum equipment to commercial HVAC and refrigeration and overhead garage doors. Dispatch and mobile field execution sit on one side, job costing and integrated accounting on the other. That accounting core is what lifts the product out of the field service point-tool category and into the territory usually described as an ERP system.

The company behind it

Davisware, the original developer, is an Illinois-based family-founded software company with more than 35 years in field service software, and GlobalEdge sits in a suite alongside Vision and GlobalWarranty. ECI Software Solutions announced its acquisition of Davisware in April 2025, at which point Davisware reported more than 360 customers and about 145 employees across the United States, Canada, and India. The product now goes to market as ECI's Davisware GlobalEdge ERP. ECI, headquartered in Westlake, Texas, is a privately held vertical software group backed by Leonard Green & Partners and funds advised by Apax Partners, which took co-control in early 2025.

One naming trap for buyers: Davisware Vision, the sister product for similar service verticals, has nothing to do with the Epicor Vision distribution ERP.

What it covers

Service order management and scheduling, GPS-based dispatch, and offline-capable technician apps for iOS and Android make up the field side. In the back office the system handles job costing and accounting, including percent-complete and AIA-style progress billing for contract work, inventory and parts management with the PartsPath catalog integration, and real-time dashboards with role-based access. AI-assisted troubleshooting for technicians is a recent addition. Warranty claim processing lives in the companion product GlobalWarranty.

Typical customers

Business-to-business equipment service contractors in North America. They install, maintain, and repair commercial kitchen equipment, fuel dispensing and petroleum equipment, commercial HVAC and refrigeration systems, garage doors, air compressors, and related mechanical assets. Most run several technicians and frequently several branches, with revenue split across contract work, warranty claims, and time-and-materials jobs.

Licensing, hosting, cost

Delivery is cloud or hosted. ECI publishes no prices and routes prospects to a quote request; the number moves with technician headcount, office users, and modules. Because this is a per-technician subscription model, the recurring cost drivers deserve close reading, and our ERP cost guide lists the ones that usually bite.

Where it wins, where it loses

GlobalEdge is a borderline ERP, and buyers do better naming that honestly than arguing about labels: this is a field service management suite with real financials attached, not a manufacturing or distribution ERP. For the verticals it names, the combination is enough to serve as the complete system of record, which spares a service contractor a separate accounting package and the interface work that comes with it. Vertical depth is the reason to choose it. AIA progress billing and petroleum-specific workflows are not things generic field service tools do. Against that stand two open points: the April 2025 acquisition is recent enough that product strategy and support are still settling under ECI, and the overlap with sister product Vision inside the same portfolio is unresolved from the outside, so make ECI delineate the two before signing. Service companies outside these commercial equipment niches, and anyone shopping for a broad horizontal suite, will get more from general field service platforms or a full ERP.

What the ECI GlobalEdge (Davisware) website looks like

Current view of the vendor homepage, captured by our editorial team.

Screenshot of the ECI GlobalEdge (Davisware) vendor homepage

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Frequently asked questions

How do GlobalEdge, Davisware, and ECI fit together?

Davisware, an Illinois-based field service software company, developed GlobalEdge as part of a suite that also includes Vision and GlobalWarranty. ECI Software Solutions announced its acquisition of Davisware in April 2025 and now markets the product as ECI's Davisware GlobalEdge ERP. Day to day it continues as part of the Davisware family inside ECI's broader vertical software portfolio. Note that the sister product Vision has no connection to the Epicor Vision distribution ERP despite the shared name.

Is GlobalEdge a real ERP or a field service management tool?

It sits between the two, which is worth understanding before shortlisting it. Dispatch, scheduling, and mobile technician apps are classic field service capabilities; job costing and full accounting with percent-complete and AIA progress billing are not. For companies in its target verticals that combination is enough to act as the complete system of record, which is the practical test for calling something an ERP. Buyers expecting manufacturing or distribution depth on top will be disappointed.

Which industries is it designed for, and do the apps work offline?

The focus is commercial equipment service: commercial food equipment, petroleum and fuel dispensing equipment, commercial HVAC and refrigeration, overhead garage doors, air compressors, and related mechanical trades. These are business-to-business contractors, not residential service companies, and firms outside those niches will find less prebuilt fit and should compare broader field service or ERP platforms. Field execution is designed for poor connectivity: the iOS and Android technician apps keep working without a connection and synchronize once one returns, which matters in basements, machine rooms, and remote fuel sites. Dispatchers meanwhile work from GPS-based views of the field team and real-time dashboards.

How much does GlobalEdge cost?

ECI publishes no pricing and routes prospects to a quote request. Costs scale with the number of technicians and office users plus optional modules such as warranty processing. Get a written multi-year quote and hold it against at least one dedicated field service platform and one small-business ERP.