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Epicor BisTrack

Epicor BisTrack at a glance
VendorEpicor Software Corporation
HeadquartersAustin, Texas, USA
OwnershipPrivately held; investors Clayton, Dubilier & Rice (since 2020) and CVC (since 2024)
DeploymentCloud (Azure-hosted, browser-based BisTrack Web); on-premises installations in the installed base
Target marketLumber and building materials (LBM) pro dealers, building centers, and distributors, mostly multi-branch mid-market companies
IndustriesBuilding supply, lumberyards, roofing and siding, drywall, hardscapes, door and millwork, truss manufacturing, home centers
PricingNot published; quote-based
Websiteepicor.com/en-us/products/enterprise-resource-planning-erp/bistrack

Overview

Epicor BisTrack is an industry-specific ERP for the lumber and building materials (LBM) trade in North America and the UK. Sales, inventory, purchasing, delivery dispatch, manufacturing, and financials sit in one platform aimed at pro dealers, building centers, and building-supply distributors. Inside the Epicor portfolio it shares shelf space with Prophet 21 and Eclipse, which cover other wholesale distribution verticals; BisTrack is the product Epicor leads with for building supply.

The company behind it

The product was not born at Epicor. Progressive Solutions, a specialist founded in 1989, built bisTrack and its sibling lumberTrack for the lumber and building materials supply chain. Solarsoft Business Systems acquired Progressive Solutions in June 2012; Epicor acquired Solarsoft later the same year, and both products changed hands together.

Epicor Software Corporation is headquartered in Austin, Texas, and privately held. Clayton, Dubilier & Rice has been lead investor since 2020, and CVC completed the purchase of a significant co-ownership stake in October 2024.

Modules and capabilities

Quoting and order management run at the counter and in outside sales. Inventory and purchasing work across branches. Delivery operations include journey planning and dispatch manifests, which is where much of the day-to-day value in this trade sits, and mobile applications handle warehouse tasks such as picking and cycle counting.

Financials live in the same system, so operational and accounting data stay in sync in real time, and dashboards report business intelligence across branches. For dealers who also build, there are manufacturing features for millwork, door, and truss operations with product configurators and production orders, plus field scheduling to coordinate crews on installed sales.

Best-fit companies

Lumberyards, pro dealers, home centers with a serious contractor business, and building-materials distributors: mostly mid-market companies running several branches. Epicor names segments including roofing and siding, drywall, hardscapes, hardwood lumber, door and millwork, truss manufacturing, and fencing and decking. Sawmills and wood-products manufacturers are not the target here; that is what the separate sister product Epicor LumberTrack is for.

Licensing, hosting, cost

BisTrack is offered as a cloud solution hosted on Microsoft Azure with the browser-based BisTrack Web client, while on-premises installations remain common in the installed base. Epicor publishes no prices, so every number comes from a project quote shaped by branches, users, and modules. Implementation, data conversion, and training add materially to the first-year budget, which is why a multi-year total-cost view beats comparing subscription line items.

Our take

For a multi-branch LBM dealer, BisTrack earns its place on the shortlist. Dispatch, inter-branch inventory, and contractor sales are treated as first-class problems rather than as configuration exercises on a generic ERP, and that is why the product keeps reappearing in this niche.

The flip side is the depth of the commitment. A business planning to diversify beyond building supply is buying a specialization it will grow past. Very small single-yard operations should also think twice, since much of what they pay for is multi-branch machinery they will never use. Epicor's own portfolio adds a wrinkle: retail-heavy operations tend to get pointed toward Epicor Eagle, distributors in other lines toward Prophet 21 or Eclipse, so ask which product the sales team thinks you are, and why. With no list pricing to anchor the budget, run a structured selection process and visit reference dealers of comparable size before signing.

What the Epicor BisTrack website looks like

Current view of the vendor homepage, captured by our editorial team.

Screenshot of the Epicor BisTrack vendor homepage

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Frequently asked questions

Is Epicor BisTrack a full ERP system or just point-of-sale software?

A full ERP for building-supply businesses: order management, inventory, purchasing, delivery dispatch, financials, and reporting in one system. Point of sale is part of the package, but the product reaches well past the counter into warehouse, fleet, and back-office processes. Retail-first operations that mainly need a register and inventory tracking are usually a closer match for Epicor Eagle within the same vendor portfolio.

What is the difference between Epicor BisTrack and Epicor LumberTrack?

Both came to Epicor through the same acquisition and both serve the wood-products supply chain, but at different links in it. BisTrack targets dealers and distributors, with strengths in sales, dispatch, and multi-branch inventory; LumberTrack targets sawmills and wood-products manufacturers. Sell and distribute, or produce: that decides it.

Who is the typical BisTrack customer in the United States?

A pro dealer, building center, or building-materials distributor with one or more yards and a significant contractor business. Multi-branch operators get the most out of it, because centralized purchasing, inter-branch inventory visibility, and dispatch across locations are core strengths rather than add-ons. Very small single-yard businesses sometimes find the platform more than they need and should compare lighter retail-oriented systems before committing.

How is BisTrack deployed, and what does it cost?

Epicor offers BisTrack as a cloud solution hosted on Microsoft Azure, with a browser-based interface called BisTrack Web, while many existing customers still run on-premises installations. New deals have been steered toward the cloud model. On price, Epicor publishes nothing: costs depend on the number of branches and users, the modules selected, and whether the system is cloud-hosted or installed locally, so a formal quote is the only real number. Implementation, data migration, and training are separate line items that often rival the software subscription itself, which is why total cost of ownership should be modeled over several years. US buyers should also clarify during evaluation which deployment the quoted price assumes and what a later migration would involve.