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ServiceTitan

ServiceTitan at a glance
VendorServiceTitan, Inc.
HeadquartersGlendale, California, USA
OwnershipPublicly traded (Nasdaq: TTAN, IPO December 2024)
DeploymentCloud/SaaS
Target marketResidential and commercial trade contractors (HVAC, plumbing, electrical, roofing) from growth-stage to enterprise
IndustriesHVAC, plumbing, electrical, roofing, garage door, landscaping, pest control
PricingPricing on request (per technician; tiers Starter / Essentials / The Works)
Websiteservicetitan.com

What ServiceTitan is

ServiceTitan runs the daily operation of residential and commercial trade contractors: HVAC, plumbing, electrical, roofing, and related trades. What started as field service management software has grown into something closer to an operating system for a trade business — scheduling, sales, marketing, payments, and back-office workflows included. Whether that adds up to an ERP depends on the buyer: established trade businesses increasingly use it as their industry ERP, while general contractors will not mistake it for a construction ERP, and the vendor does not market it as one.

Where ServiceTitan comes from

Ara Mahdessian and Vahe Kuzoyan founded the company in 2007; headquarters are in Glendale, California. Since December 2024 it has been publicly traded on Nasdaq under the ticker TTAN, making it one of the few vendors in this category whose numbers are open to inspection. Fiscal year 2026 brought roughly $961 million in revenue across about 10,800 active customers, and the business passed a $1 billion annualized revenue run rate. Acquisitions of Aspire (landscaping) and FieldRoutes (pest control) extended the platform into adjacent trades.

What it covers

  • Call booking, dispatching, and scheduling for technicians
  • Customer management with CRM-style history, memberships, and marketing tools
  • Estimates, pricebook management, invoicing, and integrated payments
  • Job costing, timesheets, and payroll management features, with integrations to payroll providers such as ADP and Paychex
  • Inventory management, purchasing, and AP automation within a growing fintech suite
  • Reporting, analytics, and commission tracking

What is missing is the general ledger. Most customers keep the books in an integrated accounting package such as QuickBooks or Sage Intacct.

Typical customers

Trade contractors from growth-stage businesses up to multi-location enterprises, residential and commercial alike. HVAC, plumbing, and electrical form the core, with additional coverage for roofing, garage door, chimney, landscaping, and pest control. The dividing line that matters is service-led versus project-led work: companies earning revenue from service calls, replacements, and maintenance agreements fit the platform; general contractors running long construction projects do not.

Deployment and pricing

Cloud SaaS only. Pricing is per technician and quote-based across three tiers (Starter, Essentials, The Works), with no concrete numbers published on the vendor site. Team size matters, but the module stack (marketing, fintech, payroll) usually drives total cost harder than the base tier does, so model several scenarios in a TCO calculation early in the evaluation.

Who should look at it

Established US trades operations with dispatchers, technicians, and membership revenue — for them this is the reference platform, with workflow depth the category rarely matches and public financials that let buyers verify vendor health on Nasdaq instead of guessing. General contractors should skip it: project-driven construction accounting and WIP reporting are not on offer. Firms unsure whether they need a trades platform or a full ERP system can settle it by mapping ledger, payroll, and project requirements first.

What the ServiceTitan website looks like

Current view of the vendor homepage, captured by our editorial team.

Screenshot of the ServiceTitan vendor homepage

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Frequently asked questions

Who is ServiceTitan built for?

Trade contractors whose money comes from service calls, replacements, and maintenance agreements: HVAC, plumbing, and electrical above all, from growth-stage firms up to multi-location enterprises. A quick self-test — if revenue is booked per truck roll rather than per construction milestone, you are in the target group.

Is ServiceTitan a full ERP system?

Not in the textbook sense, though the gap narrows every year. Job costing, timesheets, payroll features, inventory, purchasing, and AP automation have all been added to the original field service core, so many established trade businesses treat it as their de facto ERP. The books are the exception: a general ledger package such as QuickBooks or Sage Intacct stays connected, and project-driven construction accounting is out of scope entirely.

How is it priced?

Per technician, quote-based, across the Starter, Essentials, and The Works tiers — no public numbers. Budget-wise the module stack deserves more scrutiny than headcount: marketing, fintech, and payroll modules each move the total, so a TCO calculation with several module scenarios tells you more than any single quote.

How does it connect to payroll and accounting systems?

Payroll data originates in the platform through job costing and timesheets and flows to providers such as ADP and Paychex via integrations. On the accounting side, most customers sync to QuickBooks or Sage Intacct rather than replacing them. Integrated payments plus a growing fintech suite for purchasing and AP automation round out the money flows.

How financially stable is the vendor?

Unusually easy to verify: since the December 2024 Nasdaq IPO under ticker TTAN, the accounts are public. Fiscal 2026 showed roughly $961 million in revenue, about 10,800 active customers, and an annualized run rate past $1 billion — buyers can read the trend lines themselves each quarter.

Which trades beyond HVAC, plumbing, and electrical are covered?

Roofing, garage door, chimney, landscaping, and pest control. The last two came largely via acquisition (Aspire for landscaping, FieldRoutes for pest control), which doubles as evidence that the vendor keeps investing in trades adjacent to its core.

Can a general contractor use it instead of a construction ERP?

No. Long-running projects need WIP reporting and project-driven construction accounting, neither of which the platform attempts. A GC evaluating software belongs in the construction ERP category, not here.