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Simpro

Simpro at a glance
VendorSimpro Group
HeadquartersBrisbane, Australia; US headquarters in Broomfield, CO
OwnershipPrivate; growth investment of over $350 million led by K1 Investment Management (2021); group includes ClockShark, AroFlo, and BigChange
DeploymentCloud (SaaS)
Target marketCommercial trade contractors running service, maintenance, and project work
IndustriesElectrical, plumbing, HVAC, security, fire protection
PricingNot published; quote-based
Websitesimprogroup.com

The short version

Commercial trade contractors juggle service calls, maintenance contracts, and installation projects in the same week. Simpro is the cloud platform built for exactly that mix: electrical, plumbing, HVAC, security, and fire protection businesses running quote-to-invoice, field workforce, and inventory in one place. The vendor's own label is operational ERP for the trades. That phrase needs a footnote, because financial accounting stays in an integrated system such as QuickBooks, Sage, or Xero. Anyone measuring the product against a textbook definition of an ERP system should keep that split in view.

Where Simpro comes from

Brisbane, Australia, 2002. Expansion into the United States followed during the 2010s, and the US headquarters now sits in Broomfield, Colorado, with additional offices in Florida and New Jersey.

Late 2021 was the inflection point. A growth investment of more than 350 million US dollars, led by K1 Investment Management with participation from Level Equity, landed alongside two acquisitions: the US timesheeting tool ClockShark and the Australian job management vendor AroFlo. BigChange, a UK job management provider, followed in late 2024. What buyers deal with today is the multi-product Simpro Group, not a single-product vendor.

What it covers

Estimating and quoting, scheduling and dispatch, service work orders, project management with progress invoicing, planned maintenance, inventory and purchasing, and billing make up the core. Technicians get a mobile app; the office gets reporting dashboards. Catalog and supplier data support the materials side of trade work, and job costing ties labor and materials back to margins, which is the number most contractors are actually chasing.

Two gaps are structural: no native general ledger, no payroll. Two-way integrations with QuickBooks, Sage, and Xero push invoices, payments, and related financial data into the books instead.

Who buys it

The core customer runs field technicians, service contracts, and project work in electrical, plumbing, HVAC, security, or fire protection, anywhere from a smaller shop up to a multi-crew operation. Owner-operators at the very small end usually find lighter tools sufficient. Sales, support, and a partner network operate around the Colorado base, so the US presence is real rather than nominal; because the group was founded in Australia, data residency and contract terms for the US entity belong on the procurement checklist. Manufacturers, distributors, and general contractors outside the service trades are not the intended audience.

Licensing, hosting, cost

Cloud SaaS only. No on-premises option, and no published price list: quotes are built around user counts and configuration. Per-user figures circulate on third-party review sites, none of them vendor-confirmed, so budgeting should start with a direct quote and add implementation and training on top.

Editorial verdict

This is a borderline listing for an ERP directory, and the reason deserves stating plainly: field service management with ERP-like operational breadth, while the general ledger lives in QuickBooks, Sage, or Xero. For a commercial electrical or fire protection contractor that already employs a bookkeeper and has no appetite for replacing the accounting package, the operational coverage is substantial and the American organization behind it is genuine. Contractors who want one system including accounting and payroll should evaluate construction- or service-oriented ERPs and stop comparing. Private-equity backing has funded a broader product group, which cuts both ways: more investment, plus an ownership question buyers should treat as a factor rather than a footnote. Whatever reaches the shortlist, a structured selection process should test job costing and reporting depth against real project data.

What the Simpro website looks like

Current view of the vendor homepage, captured by our editorial team.

Screenshot of the Simpro vendor homepage

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Frequently asked questions

Is Simpro an ERP system?

Not in the traditional sense. The vendor markets it as an operational ERP for the trades, but there is no native general ledger and no payroll, so a core piece of what defines an ERP suite is missing. Accounting runs in an integrated package such as QuickBooks, Sage, or Xero, with two-way integration carrying invoices, payments, and related financial data across so the books stay current without double entry. Simpro itself owns quoting, scheduling, jobs, inventory, and invoicing. For plenty of trade contractors that division of labor is the selling point, because the bookkeeper keeps working in the accounting platform already in use. Buyers who insist on one system for everything, accounting and payroll included, should look at full construction or service ERPs instead.

Which contractors and company sizes does it suit?

Commercial trade contractors in electrical, plumbing, HVAC, security, and fire protection, especially those combining service calls, planned maintenance contracts, and installation projects who need scheduling, job costing, and field mobility in one place. The platform scales from smaller shops to multi-crew operations. Owner-operator businesses at the very small end usually find lighter tools sufficient, and manufacturers, distributors, or general contractors outside the service trades are not the intended audience at all.

How strong is the US presence?

US headquarters is in Broomfield, Colorado, with additional offices in Florida and New Jersey, plus US-based sales, implementation, and support and a partner network behind them. That makes it a genuine American operation rather than a remote-support arrangement. Since this is an Australian-founded group, confirm data residency and the contract terms of the US entity during procurement.

Who owns Simpro?

The group is privately held. A growth investment of more than 350 million US dollars led by K1 Investment Management, with Level Equity participating, closed in 2021, and the company has since assembled a portfolio that includes ClockShark, AroFlo, and BigChange. Private-equity ownership means more product investment and an open question about long-term continuity, both of which belong in a vendor risk assessment.

What does Simpro cost?

No pricing appears on the vendor website, so there is no official rate card to cite. Quotes are prepared individually based on the number of users and the configuration a contractor needs. Figures circulating on third-party review sites vary widely and are not vendor-confirmed, so US buyers should request a direct quote and budget for implementation and training on top of the subscription.