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ECI ThermoGrid

ECI ThermoGrid at a glance
VendorECI Software Solutions
HeadquartersWestlake, Texas (ECI Software Solutions)
OwnershipECI Software Solutions; ThermoGRID acquired in September 2020
DeploymentCloud (SaaS) with mobile app for technicians
Target marketSmall and midsize residential service contractors (HVAC, plumbing, electrical, related home services)
IndustriesResidential HVAC, plumbing, electrical, and home services
PricingNot published
Websiteecisolutions.com

What ThermoGrid is

ThermoGrid is cloud contractor management software for small and midsize residential service businesses, built around the daily rhythm of HVAC, plumbing and electrical work: estimates, scheduling and dispatch, service agreements, inventory, invoicing and payment collection, with a mobile app for technicians in the field.

One caveat belongs at the top rather than in the small print. As of mid-2026, ECI no longer features ThermoGrid in its public product lineup, so anyone considering the product should confirm its go-forward availability with the vendor before spending time on a shortlist.

The company behind it

ThermoGRID came out of the trade itself. Adam Cory, a former general manager of an HVAC company, developed it, and ECI Software Solutions, a software group based in Westlake, Texas, acquired the product in September 2020 for its field service division. Development continued for several years afterwards, including a dedicated ThermoGrid mobile app in 2023.

The picture changed in April 2025, when ECI acquired Davisware and with it the Vision and GlobalEdge field service products. Since that deal, ThermoGrid's dedicated product pages have disappeared from the ECI website and the product no longer appears in the products overview. Training resources for existing customers remain available in the ECI customer portal, and ECI has published no formal end-of-life announcement.

Core functionality

Estimates and proposals, work orders and scheduling form the base. Dispatching is AI-assisted: the system proposes a technician using schedule availability, location, skill set and past performance data, and the dispatcher makes the call. Inventory is tracked live from warehouse to truck to job, with in-field transfers and centralized purchase order management. Invoicing runs through the same mobile app technicians use for customer records, job history and equipment information, including on-site credit card and e-check payment. Bookkeeping is the deliberate gap: there is no built-in general ledger, and accounting happens through integration with external software. That places ThermoGrid in field service management rather than full ERP, a distinction explained in what is an ERP system.

Best-fit companies, licensing and cost

The product aims at small and midsize US residential service contractors in HVAC, plumbing and electrical work, plus adjacent home service trades. Commercial equipment service organizations and construction-project-driven contractors sit outside its design. Delivery is SaaS with the technician mobile app, and ECI publishes no pricing. Given the unclear go-forward positioning, a quote conversation should cover contract length, support commitments and roadmap alongside the monthly figure.

Our take

As a field service tool for small residential contractors, ThermoGrid was a credible choice. The problem is not the software. It is that ECI has quietly wound down the product's public marketing since acquiring Davisware, whose Vision product covers an overlapping segment, and nobody has said out loud what happens next.

So: do not put ThermoGrid on a new shortlist unless ECI confirms directly that sales and development continue, and evaluate Davisware Vision in the same round either way. Existing customers are in a calmer position, with portal access and support materials intact, but they should be asking about the roadmap and about data migration now rather than when a transition is announced. We treat this as a borderline directory entry: it never claimed ERP scope, and its future inside the ECI portfolio is not publicly settled.

What the ECI ThermoGrid website looks like

Current view of the vendor homepage, captured by our editorial team.

Screenshot of the ECI ThermoGrid vendor homepage

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Frequently asked questions

Is ECI ThermoGrid still actively sold, and what should existing customers do?

Check this with ECI before anything else. As of mid-2026, ThermoGrid no longer appears in the products overview on the ECI website and its dedicated product pages have been taken down, while training resources for existing customers remain available in the ECI customer portal. ECI has published no formal end-of-life announcement, but its field service lineup now centers on the Davisware products acquired in April 2025. Existing customers therefore face no immediate forced change. It is still sensible to ask ECI about the long-term roadmap, about whether Davisware Vision is being positioned as the successor for residential service contractors, and about data export and migration assistance in case a transition becomes necessary later.

Is ThermoGrid an ERP system?

No. ThermoGrid is field service management software: estimates, scheduling, dispatch, service agreements, inventory, invoicing and payments. Bookkeeping runs through integrations with external accounting software instead of a built-in general ledger, so contractors who want accounting, payroll and operations in one database should look at ERP-grade alternatives.

What is smart dispatching in ThermoGrid?

It is an AI-assisted feature that suggests the best technician for a given job, weighing schedule availability, location, skill set and previous performance data. Dispatchers keep control of the final assignment. Once a job is assigned, the mobile app gives the technician the customer history, equipment details and stock information needed for the visit.

What does ThermoGrid cost?

ECI has not published ThermoGrid pricing, and figures circulating on third-party review sites are not vendor-confirmed. Given the product's uncertain go-forward positioning, any quote conversation should also cover contract length, support commitments and the development roadmap. Budget planning should include implementation and training effort, not only the subscription.